TERMS & CONDITIONS – AUZIE FURNITURE

Website: www.auzie.com.au

Effective Date:  1/4/2026

Last Updated: 4/5/2026

ABN: 19 676 625 737

1. Introduction

Welcome to AUZIE FURNITURE ("we", "us", "our"). These Terms & Conditions ("Terms") govern:

1. Your use of our website
2. The purchase of products from our Site

By accessing our Site or placing an order, you agree to be bound by these Terms.

If you do not agree, please do not use our Site.

These Terms should be read alongside:

1. Privacy Policy
2. Returns Policy

2. About Us

AUZIE FURNITURE

1. Email: comm@auzie.com.au
2. Website: www.auzie.com.au

Business Model:

1. Furniture manufactured in Foshan, China
2. Imported directly to Australia
3. Shipped from Foshan to Australian customers

3. Products

3.1 Product Descriptions

We aim for accuracy, however:

1. Colors may vary due to screen and lighting differences
2. Dimensions may vary by ±1–2 cm
3. Natural material variations (wood, leather, fabric) are not defects

3.2 Product Availability

All products are subject to availability.

If unavailable after ordering, we will notify you within 3 business days and offer:

1. Full refund, or
2. Estimated restock date

3.3 Changes to Products

We may:

1. Modify
2. Update
3. Discontinue products

✔ Orders already accepted will be fulfilled as described at purchase time.

4. Orders and Acceptance

4.1 Placing an Order

Placing an order = offer to purchase

We are not obligated to accept it.

4.2 Order Confirmation

You will receive:

1. Auto-acknowledgment email → Order received (NOT acceptance)
2. Order acceptance email (1–2 business days) → Contract formed

4.3 Order Cancellation by Us

We may cancel orders due to:

1. Out-of-stock items
2. Pricing errors
3. Suspected fraud
4. Invalid shipping details

✔ Refund issued within 5–10 business days

4.4 Order Cancellation by You

1. Cancel within 2 hours → No penalty
2. After 2 hours → 30% fee may apply

📧 Email: comm@auzie.com.au

Subject: CANCEL ORDER – [Order Number]

5. Pricing and Payment

5.1 Prices

1. All prices in AUD
2. Include GST
3. Exclude shipping (calculated at checkout)

5.2 Price Changes

1. Prices may change anytime
2. You pay the price shown at checkout

5.3 Payment Methods

We accept:

1. Credit/Debit Cards (Visa, Mastercard, Amex)
2. Stripe / PayPal / Afterpay / Zip (confirm)
3. Bank transfer (for large orders)

5.4 Payment Security

1. PCI DSS-compliant gateways
2. No storage of full card details

5.5 Payment Failure

1. Order held for 48 hours
2. Automatically cancelled afterward

6. Manufacturing & Shipping (Foshan → Australia)

6.1 Production Time

✔ Delays will be communicated

6.2 Shipping Time

6.3 Shipping Carriers

1. Australia Post
2. Sendle
3. CouriersPlease
4. Others as applicable

6.4 Tracking

1. Tracking provided after dispatch
2. Limited updates during sea transit

6.5 Delivery Responsibility

You must provide:

1. Accurate address
2. Safe delivery location

Extra charges may apply for:

1. Incorrect address
2. Failed delivery
3. Remote areas

6.6 Inspection on Delivery

IMPORTANT:

1. Inspect immediately
2. Note damage before signing
3. Late claims are harder to process

7. Risk and Title

1. Ownership transfers after full payment
2. Risk transfers upon delivery

✔ For sea freight:

1. Risk passes at vessel loading
2. Insurance is included

8. Returns, Refunds & Warranty

(Summary only – see full Returns Policy)

8.1 Change of Mind

1. Not accepted (made-to-order model)
2. Exceptions:
3. 30% restocking fee
4. Return shipping at customer cost

8.2 Australian Consumer Law (ACL)

You are entitled to:

1. Refund/replacement for major failure
2. Compensation for foreseeable loss
3. Repair/replacement for minor issues

8.3 Manufacturing Defects

Report within 7 days with:

1. Order number
2. Photos/videos
3. Issue description

Possible resolutions:

1. Replacement parts
2. Partial refund
3. Full refund (major defects only)

8.4 Transit Damage

You must:

1. Note damage on delivery
2. Take photos
3. Report within 48 hours

✔ We will arrange claim & resolution

8.5 Warranty Period

Not covered:

1. Wear & tear
2. Misuse or accidents
3. Sunlight/humidity damage
4. Pet damage or stains

9. Intellectual Property

All content is owned by AUZIE FURNITURE.

You may NOT:

1. Copy or reproduce content
2. Manufacture similar products
3. Use trademarks without permission

10. User Accounts

You are responsible for:

1. Password security
2. Account activity
3. Accurate information

✔ We may suspend violating accounts

11. Prohibited Uses

You may NOT:

1. Use the site unlawfully
2. Spread malware
3. Harass others
4. Scrape data
5. Interfere with security

12. Limitation of Liability

To the maximum extent permitted:

1. No liability for indirect/consequential loss
2. Liability limited to amount paid
3. Not responsible for third-party services

✔ Does not affect ACL rights

13. Indemnification

You agree to indemnify us for:

1. Breach of Terms
2. Misuse of site/products
3. Legal violations

14. Force Majeure

We are not liable for delays caused by:

1. Natural disasters
2. Pandemics
3. Shipping disruptions
4. Strikes
5. War or unrest

✔ If delay exceeds 90 days → Full refund option

15. Governing Law & Disputes

15.1 Governing Law

1. Laws of New South Wales, Australia

15.2 Dispute Process

1. Contact us (response within 10 days)
2. Mediation (after 21 days)
3. Court (if unresolved)

15.3 Consumer Rights

You may also contact:

1. ACCC
2. State consumer authorities

16. Changes to Terms

1. Terms may be updated anytime
2. Effective upon posting

✔ Continued use = acceptance

17. Severability

Invalid clauses do not affect the rest of the Terms

18. Entire Agreement

These Terms + Policies = full agreement

19. Contact Us

AUZIE FURNITURE

📧 Email: comm@auzie.com.au

🌐 Website: www.auzie.com.au